Why is my payment not reflected?

Depending on the bank you bank with it can take a day or so before the payment clears.  In addition, payments do not go into our bank account but go into a Fulcrum / Hollard account so it takes a couple of days before we are notified of a payment.  A file then gets sent to our system and payments are automatically allocated.  The entire process can take between 4 and 7 days depending on whether a payment fell over a Friday or weekends.

In the event that you do NOT receive an automated email from us acknowledging your payment, please send us a copy of the proof of payment.  It would assist us if you state “POP – Manual Allocation Required” in the subject line of your email.

If you are requiring urgent confirmation of insurance, and you cannot wait for a week, you are welcome to send us a copy of the proof of payment in order for us to manually allocate the payment.  It would assist us if you state “POP – Manual Allocation Required” in the subject line of your email.

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