Depending on the bank you bank with it can take a day or so before the payment clears. In addition, payments do not go into our bank account but go into a Fulcrum / Hollard account so it takes a couple of days before we are notified of a payment. A file then gets sent to our system and payments are automatically allocated. The entire process can take between 4 and 7 days depending on whether a payment fell over a Friday or weekends.
In the event that you do NOT receive an automated email from us acknowledging your payment, please send us a copy of the proof of payment. It would assist us if you state “POP – Manual Allocation Required” in the subject line of your email.
If you are requiring urgent confirmation of insurance, and you cannot wait for a week, you are welcome to send us a copy of the proof of payment in order for us to manually allocate the payment. It would assist us if you state “POP – Manual Allocation Required” in the subject line of your email.