Why does the system say that I already exist?

If you are trying to create a new profile and you have had cover with CFP Brokers previously, we will already have your details and you will already have a profile on the MMOnline system.

  1. Click on the green button which reads “Login to your Account” which is found on the right-hand side of the page, towards the top, in the same block as the CFP Broker’s logo.
  2. Since you already have a profile with us (as you have cover for 2020), you will need to reset the system generated password by clicking onLost your Password”.  Fill in your email address and click on Request. If your computer auto populates your email address please ensure that there is no space behind the email address otherwise you will receive an error message.
  3. Our system will send an email to the address you provided.  Please follow the prompts in this email to reset your password.  Passwords need to be at least 10 characters long including upper-case and lower-case letters as well as numbers.
  4. Once you reset your password then go back and click on the green button which reads “Login to your Account”.  Your email address is your username and insert your newly generated password.

For security reasons you will only have 3 opportunites to insert the correct username and password before being blocked for 4 days.

If our system does not accept your email address, we might have a different email address on our system for you and you will need to contact us to have your email address/username changed.

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