We urge you to download and read our document entitled “Incident-reporting and claims’ handling procedures” document for our comprehensive advice. The short answer is that you need to notify any situation which might give rise to a claim in the future as soon as you become aware of it. We have seen claims rejected for two main reasons, namely:
Do not wait for formal legal action to be taken against you or to receive an official notification from your regulatory body (HPCSA/AHPCSA/SANC), that a complaint has been lodged against you before you notify our insurers of a claim. You should not delay notifying us of a potential claim/complaint against you. If someone is making allegations or complain please contact CFP Brokers as a matter of urgency.