Our MMOnline system does NOT include a payment portal so you can pay the once off annual premium by means of an EFT using your own banking app or internet banking.
You need to apply for cover before making any payment as payment alone will NOT provide you with cover. Once your application has been approved an email containing the invoice will be sent to you. You can also download a copy of the invoice when you login to your profile.
To enable us to ensure that your Insurer receives timeous payment of premium, please:
- Payment must be made within 14 days of our issuing the invoice. Stale invoices will be credited and applications for cover cancelled.
- Use the bank account details and the beneficiary reference reflected on your invoice.
- If you do not use our unique deposit reference your payment may not be receipted and your cover could be compromised as a result. Do NOT add any additional characters or spaces in our unique beneficiary reference as our system will not be able to allocate your payment if you do so.
- Please do NOT send us copies of the proof of payment as you make payment as this only serves to swamp our email addresses and our system should allocate your payment automatically.
- If you pay for your cover and you do NOT receive an automated email confirming receipt of your payment within a week or two of making payment, please send a copy of your proof of payment to Lauren at lauren@cfpbrokers.co.za . Please remember to check in your Junk Folder before you contact us. Please add “Proof of Payment” and your name in the subject line of your email in order for us to prioritise your email.
Note that cover is only in force once payment has been received.
Once your payment is verified (automatically by the MMOnline System if you have used the correct beneficiary reference or manually if the beneficiary is incorrect) you will be able to download your proof of insurance letter and the policy documents.