Log in to the System by filling in your Username and Password and clicking on the “Sign in” button. (Tip: If your computer auto-populates your email address you must check that there are no extra spaces in front or behind the address otherwise you will receive an error message).
If you have forgotten your password, you will need to follow the steps below:
Click on “Lost Your Password”. Use your email address as the username. Follow the prompts on the screen.
You will be sent an email with a link which will allow you to generate a new password. Check your Junk or Spam folders in case the email is routed there.
Once you have generated your new password you will be taken back to the Login Screen where you can immediately log in with your new password.
Downloading your Invoice
Before downloading your proof of insurance letter, you need to ensure that your personal details are correct if there have been changes since the time you applied for or renewed your cover otherwise incorrect information will be carried across. It’s extremely important that you provide us with all of the information requested as inaccurate or incomplete information can compromise your cover.
Under your name there will be 2 buttons, please click ‘Edit’ and amend your personal information – please note this is a very important step and we will not be able to issue you with an accurate proof of insurance without this information.
Now click on Account Information which is the third menu option below your name. You will now see your Insurance History and Billing History in the middle of the page.
Download your invoice by selecting the appropriate PDF Icon.
After downloading your Invoice
You will find the banking details at the bottom of the invoice.
Please be sure to use the unique beneficiary reference when making payment otherwise your payment will not be allocated correctly and your cover could be compromised as a result.
Please do NOT add any additional information to the unique reference.
Please feel free to contact us if you have any questions.
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